Can I get a refund on unused credits?

Yes, you may be eligible for a refund on unused credits, provided your request meets our refund criteria.

Refund eligibility

To qualify for a refund on unused credits:

• The credits must have been purchased within the last 14 days from the date of your refund request.
• Any purchases made more than 14 days ago are not eligible for a refund.

This policy is outlined in our Terms and Conditions, Section 6, Paragraph 1.

How to request a refund

1. Navigate to the Help or Contact Us section of the site.
2. Submit a refund request to our Support Team, including:
   • The date of your credit purchase
   • The amount of unused credits you are requesting a refund for
3. Our team will review your request and respond as soon as possible.

Note: Refunds are only available for unused credits. Credits that have already been spent cannot be refunded.

Still have questions?

If you're unsure whether your purchase qualifies, contact our Support Team for assistance.