The site isn't working on my phone — what can I do?

The site isn't working on my phone — what can I do?

If you're having trouble accessing or using the site on your mobile device, the most common fix is to clear your browser's cache and cookies. This removes outdated stored data that can interfere with how the site loads.

Follow the steps below for your device.

Safari (iPhone/iPad — iOS)

1. Open the Settings app on your device.
2. Scroll down and tap Apps, then select Safari from the list.
3. Tap Clear History and Website Data.
4. Choose your preferred time range (select All History to clear everything).
5. Tap Clear History to confirm.

Chrome on Android

1. Open the Settings app on your device.
2. Go to Apps (or Apps & notifications) and tap See all apps.
3. Find and select Chrome from the list.
4. Tap Storage & cache.
5. Tap Clear cache, then Clear storage if the issue persists.

Still having issues?

If clearing the cache doesn't resolve the problem, try the following:

• Reload the page by closing and reopening your browser
• Try switching between Wi-Fi and mobile data
• Try a different browser (e.g. Chrome on iPhone, or Firefox on Android)
• Ensure your browser and operating system are up to date

If the issue persists, contact our Support Team and let us know what device and browser you're using, along with a description of the problem, so we can investigate further.