We're sorry to hear you've experienced an issue with your payment. If you were charged but your credits did not appear in your account, don't worry — our Support Team can investigate and help resolve this for you.
What to do
1. Check your credit balance to confirm the credits have not been added.
2. Contact our Support Team via the Help or Contact Us widget on the site.
3. In your message, please include the following information:
- A screenshot of the charge from your bank or payment provider
- The date and time of the purchase
- Your username
The more detail you provide, the faster our team can locate your transaction and resolve the issue.
Notes
- Please allow a short time after payment before contacting support, as credits can occasionally take a few minutes to appear.
- Do not submit multiple requests for the same transaction, as this may slow down the investigation.
Still need help?
Contact our Support Team via the Help widget on site and we'll get this sorted for you as quickly as possible.
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