Why won't my payment go through?

If your payment is being declined, there are a few common reasons this can happen. Follow the steps below to help resolve the issue.

Step 1: Check you're using an accepted payment method

First, make sure the payment method you're using is accepted on our site. You can check our accepted payment methods [here].

Step 2: Check with your bank

Due to the nature of our website, banks and card providers sometimes flag transactions from adult platforms and block them automatically — even if your card details are correct and you have sufficient funds.

We recommend contacting your bank directly and asking them to:

• Confirm whether the transaction was blocked
• Approve future transactions from our site

Step 3: Check your card's security features

Your bank may have security features enabled on your card that are preventing the payment. When speaking to your bank, it's worth asking about:

• 3D Secure — an added authentication step some banks require for online transactions
• Address Verification System (AVS) — a security check that matches your billing address to the address registered with your bank

Ensuring these are set up correctly can help your payment go through.

Still having trouble?

If you've checked all of the above and your payment is still failing, contact our Support Team and we'll do our best to assist you.